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Refund Policy

Last Updated: March 9, 2026

At Allevara, your purchase is protected twice. We offer a 30-Day No-Questions-Asked Refund processed through our checkout system, plus a 365-Day Allevara Satisfaction Guarantee handled directly by our team. We want you to feel completely confident in your purchase.

1. 30-Day No-Questions-Asked Refund

2. 365-Day Allevara Satisfaction Guarantee

3. How to Request a Refund

Within 30 Days (Automatic Refund)

Request your refund directly through the checkout system (CopeCart). Your refund will be processed automatically — no questions asked.

After 30 Days (365-Day Satisfaction Guarantee)

To initiate a refund under our extended guarantee, please follow these steps:

1. Contact us by emailing support@allevara.com with the subject line "Refund Request" or call 1-800-734-7462.
2. Include your full name, order number, and a brief description of your experience.
3. Our customer support team will respond within 1-2 business days.
4. Once your request is approved, your refund will be processed within 5-10 business days to your original payment method.

4. Refund Conditions

• 30-Day Refund: Available within 30 days of purchase through our payment processor. No questions asked, no conditions.
• 365-Day Guarantee: Available from day 31 through day 365 of your purchase. Contact Allevara directly.
• Opened or Used Products: We accept refund requests even if the product has been opened and fully used. You do not need to return unused product to receive a refund.
• Unopened Products: Unopened, sealed products may be returned for a full refund. Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part.
• Subscription Orders: If you are enrolled in a subscription, you may cancel at any time by contacting support@allevara.com before your next billing date.
• Multiple Orders: The 365-day guarantee applies to your first order. Refund eligibility for subsequent orders may be reviewed on a case-by-case basis.

5. What Is NOT Covered

• Refund requests submitted more than 365 days after the purchase date
• Products purchased from unauthorized third-party sellers (Amazon, eBay, or other resellers)
• Damage caused by misuse, improper storage, or failure to follow usage instructions
• Shipping costs for returned items (unless the return is due to our error)

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at support@allevara.com with photos of the issue. We will promptly send a replacement at no additional cost or issue a full refund, including any applicable shipping charges.

7. Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@allevara.com. If your order has not yet been shipped, we will cancel it and issue a full refund. Once an order has shipped, it cannot be cancelled, but you may request a refund under our 30-day or 365-day guarantee once you receive it.

8. Refund Processing

• 30-day refunds are processed automatically through our payment processor.
• 365-day guarantee refunds are processed within 5-10 business days after approval.
• All refunds are issued to the original payment method used at checkout.
• Depending on your bank or credit card provider, it may take an additional 3-5 business days for the refund to appear on your statement.
• You will receive an email confirmation once your refund has been processed.

9. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please reach out:

Allevara
Email: support@allevara.com
Phone: 1-800-734-7462

We are available Monday through Friday, 9:00 AM - 5:00 PM EST.