Refund Policy

Last Updated: March 25, 2026

Eligibility for Refunds

To be eligible for a refund, all of the following conditions must be met:

• Refund requests must be submitted within 90 days of the delivery date
• Requests made after 90 days from delivery are not eligible and will not be approved
• Shipping and handling fees are non-refundable
• Product returns are not required and not accepted

Non-Eligible Refunds

The following are not eligible for refunds under any circumstances:

• Refund requests submitted outside of the 90-day guarantee period
• Subscription renewals or recurring charges processed after the 90-day window
• Orders that have already been processed or fulfilled once the 90-day period has passed
• Requests made outside the stated policy terms

Subscriptions

If your order includes a subscription, it is the customer's responsibility to manage or cancel the subscription within the 90-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds.

How to Request a Refund

1. Contact us by emailing support@allevara.com with the subject line "Refund Request" within 90 days of your delivery date.
2. Include your full name, order number, and the reason for your refund request.
3. Our customer support team will respond within 1–2 business days.
4. Once your request is approved, your refund will be processed within 5–10 business days to your original payment method.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at support@allevara.com with photos of the issue. We will promptly send a replacement or issue a full refund.

Contact Customer Support

Questions? Contact our support team at support@allevara.com.